Customer Testimonials
From order to delivery, the folks at Roush Ford were great. I even got a full tank of gas.
For my new ford I waited a long time, from order date to arrival. However, Jerry was very patient and helpful all the way. It is a shame that the chip shortage and supply chain shortage has affected the entire auto industry. However, Roush Ford has been very effective with 2 transactions and I recommend them!
Great experience at Rousch Ford...Excited to be zippin around in my new Ford Bronco Badlands baby!! Woo! Bedell did an awesome job explaining all the features and details about the vehicle and was incredibly helpful in answering any question I had. She will definitely steer you in the right direction in selecting a new vehicle best fitting to your needs/wants. Thank you again for the amazing service!!
I wanted to thank Roush Ford for being the best experience I have ever had at a dealership. Mike Bradley took care of me before the sale, during the sale and after the sale. When there was an issue with my truck a few weeks after I got it Mike stepped up and really helped me and my business. Jason the sales Manager was also great to deal with. Always upfront when other dealers play game Roush is an honest dealership. Thanks again for helping me and my family.
I worked both with James Cabiness and Mike Phillips and liked both of them. There was initially no willingness to negotiate price on the used car I was interested in (a Ford Fiesta)--not even a counteroffer. Probably this was due to how tight the market has been. When I saw 2 or 3 weeks later that the price had been dropped just a bit, I got back in touch and they met the price I had offered. Easy purchase process from that point. Of note, Mike had told me when I first looked at the car that they would replace the ...
We have had an ongoing problem of the truck simply not starting and running . We had had it at the dealership before, but the truck would not recreate the problem the whole time it was at the dealership . We took it back after it became So unreliable we couldn't Trust it. This time they made the truck do exactly what we described, and fixed it. So far so good. Hasn't acted up since.
Very pleasant experience with all of the employees I spoke with.
The guys in the body shop are great! My truck was rear ended on vacation and I struggled finding a shop to do body work on the aluminum f150 then I called these guys, they had me come in that day and do an estimate, and they did great work on my truck it looks great! They even buffed the paint on the whole truck and detailed the inside too! Definitely recommend these guys!!!
Great service in and out quickly and very friendly staff
Had great experience in buying our navigator. The sells person Bedell was great she was helpful polite and professional. The manager and Derek the finance manager were very helpful also. If ever in the market for another vehicle Roush will be my first stop
Kristian was very helpful in assisting us navigate our lease buyout. He addressed all our questions and made the process as easy as possible. We would definitely come back to buy from Kristian if we need another Ford in the future.
Service advisor was pleasant and very helpful. He pointed out a problem that I had not noticed.
Provided great service and rectified issues immediately. Thank you James for all your assistance.
Very helpful over the phone on point as to giving information and setting up service. Where other Ford dealers fail (Germain) this dealership does not.
Rough staff always take good care of us
Roush Ford always has excellent customer service. Every person in the building in every department is extremely friendly and helpful. Conversations are always an open book and had without any bearing around the bush. Every time I speak with someone from Roush I know I am getting the whole truth and speaking to a kind person.
I now have F-150 number 4 that I purchased from Roush Ford over the years and every time my experience is better and better. That F-150 Lightning at MSRP is my dream car that came true.
Roush ford was very nice and helpful (especially Kristian, salesperson) trying to help make a deal that was doomed from the start. In the end it didn't work out but they never gave up trying and spending time with me making me feel very comfortable ( I hate car shopping). I highly recommend Roush for everything! thanks again
James was an excellent salesman. Finance manager was very efficient. very nice experience at Roush Ford
Kristian was amazing with helping me sell my Ford. I tried multiple places to take it off my hands but because I wasn’t trading it in and just wanted to outright sell it, everyone turned away and wasted my time. Kristian said on our initial phone call that it could be done, and he made it happen. The process was so much quicker than I was expecting so I’m ecstatic. These guys value your time and are fair and honest. Super appreciated.
Everyone at roush ford is so helpful, but the reason we continue coming here for service is because of your service advisor Travis. We have brought our ford vehicles here for service for years because we know that Travis will always go out of his way to take care of us fully. His kindness and authenticity really makes a huge difference, and we appreciate his help every time.
Everyone was very polite and friendly. I called ahead about a vehicle, and it was prepped and ready for a test drive. The sale was the fasted that I have ever encountered. No drawn-out sales pitches. Thank you to the entire team. Keith
They were very informative worked around my schedule for the appointment they were honest and didn't try to upsell me on anything . I would definitely recommend Roush Ford over Ricart Ford where I bought my last two trucks. Roush Ford earned a new customer with me.
Absolutely the best place! They made everything easy! The buying process was fast and the staff were very caring and patient. I would recommend this place to absolutely anyone!!
Absolutely the best place! They made everything easy! The buying process was fast and the staff were very caring and patient. I would recommend this place to absolutely anyone!!
Great experience with the Roush Ford Team. Bedell was extremely knowledgeable and patient.
Randy was great! Talked through text and phone and had an hour drive to the dealership. When I got there Randy had the vehicle ready for me to test drive and was not a pushy salesman. Previously have been buying my vehicles from Beautownsend Ford in Vandalia, Ohio but I will make the drive to Columbus for any future purchases. Great experience!
Job well done, got me taken care of without the long waiting for your car to be completed
The staff were attentive and very friendly Derren has been assisting me for almost a month and he?s been excellent on keeping me properly updated and doing everything he can to facilitate great service
The staff were attentive and very friendly Derren has been assisting me for almost a month and he’s been excellent on keeping me properly updated and doing everything he can to facilitate great service
Jerry was fantastic! No pressure to purchase our new Ford Escape, even though we drove home with it that day. Derek was also fantastic! The entire experience was pleasant and we will definitely keep them in mind for our next Ford!
Very helpful, knowledgeable and got me in and out in a timely manner!!
Great service but when I take my wife's car to hugh white Honda for service they always wash her car . Would be a nice thing for ford to do seeing it cost you an arm and a leg just for oil change.
We had a great experience with Rouch Ford. After visiting a few other dealership brands and being told prices were marked up quite a lot, falsely told they had new vehicles available for purchase, and other difficulties, Rouch Ford was a breath of fresh air. Mike B was easy to work with, patient with our two small children, and made the process of purchasing as smooth as possible. He was able to offer what we wanted on our trade-in with no hassle, and was able to fit us with a truck that met every one of our needs. We absolutely ...
Great experience as always with sales team at Roush... We have bought sight unseen from out of state a number of times and they ace every part of the process of ordering through delivery. Thanks!
Roush Ford made our buying experience a pleasure. Randy Cheadle did a wonderful job throughout the buying process as well. I highly recommend Roush Ford and Randy for your next Ford purchase or Ford custom order vehicle!
Had a great experience buying from Roush! Handled it all over the phone, and they even delivered the car to my house 2 hours away.
It's so pleasant at Roush Ford. James is so nice! He is very polite, very kind and very professional. He made the whole process very simple and gave me a perfect deal. James considered my feelings very much. It's so happy to do business with James! Definitely worth my 14 hours drive from Florida. Thank you very much James!! Take care! Will come back if had a chance.
Had a wonderful experience at Roush Ford. Randy and Ken were great to work with, very laid back and no pressure. The process of buying my Bronco was fast and a good experience. This was my first time buying from Roush Ford and I will be buying my next Ford here too.
This is the second truck I’ve purchased from Randy at Roush Ford. Both experiences have been great and that is why I drive over an hour to to buy from them when I have a Ford dealer about 2 miles from house.
Salesman Mike Bradley was great, easy to communicate with as I was buying a vehicle but lived a couple hours away. Buying process was smooth and quick!
Great experience and love the new Bronco!
Bedell Corey was fantastic to work with. One of the best sales consultants I've delt with. I was the first customer she reached out to when a new Bronco Sport became available. Bedell was a brightspot to my stressful week. Thank you for your great customer experience.
Dealing with Roush Ford was a very smooth process. Mike Bradley at Roush Ford was very helpful in the purchase of my new Mustang GT. I would highly recommend Roush Ford. I'm from Cleveland and traveled down to Columbus for my new Baby. Thanks again Mike Bradley and everyone at Roush Ford dealership.
Award winning purchase today at Roush Ford on 2022 F-150..great Deal!..a totally pleasurable experience through sales member Bedelle, financer Ken and Manger Pat...employee owned is a plus🙂
I just purchased a 2022 Ford Bronco and I have to tell you Bedell Corey made it the best vehicle purchase ever! From the beginning she was very knowledgeable keep things on track and kept me informed. I've lived in Columbus 30+ years and dealt with other dealers and it was painful. Not with the Roush experience!!! I highly recommend.
I reserved a Bronco in July 2020. I struggled a couple of times with my sales rep between then and when I finally ordered my 2022 in December of 2021. I can assume what the reasons were for the things that I was dissatisfied with but ultimately I was assigned a different rep - Bedell - and she was wonderful. I picked up my Bronco yesterday. She spent a good half hour with us walking us through the features via the touch screen and getting us comfortable. She had a positive upbeat attitude the whole time. We also briefly met with Derek to ...
Travis and the service team at Roush Ford have earned a customer for life.
The entire service department at Roush Ford is AMAZING! They do a fantastic job and treat you like family. I especially want to thank Travis Nukes for always taking care of us with the last 3 vehicles!! We will only bring out vehicles for service here. They do a fantastic job EVERY TIME!!! What an extraordinary experience they provide!!! They are NUMBER 1 FOR US!
I thought Randy Cheadle was an awesome salesman. He threw his personality in during the entire process. He was very knowledgeable and helpful. He had our vehicle pulled up to the curb and waiting for us to test drive it as soon as we had arrived. After the sale was complete he gave a great demo of all the features and related them to personal preference and experience. He stayed late and waited for us to go, which was after closing hours. I appreciated all the things he did for us and I would happily use him again. Thanks Randy! ...
What a wonderful experience here at Roush! Huge shoutout to Randy and Ken for making the entire buying process quick and easy. Got in and out in less than 3 hours with the vehicle I wanted. Randy was not pushy at all and truly wanted me to get the car I love. Ken made sure that every dollar mattered. Will definitely be back in the future for my next purchase.
What a wonderful experience here at Roush! Huge shoutout to Randy and Ken for making the entire buying process quick and easy. Got in and out in less than 3 hours with the vehicle I wanted. Randy was not pushy at all and truly wanted me to get the car I love. Ken made sure that every dollar mattered. Will definitely be back in the future for my next purchase.
Rousch Ford has the best hometown service you can expect when you enter their dealership. I've been buying Ford vehicles for 30 years and happy I've come to known this establishment (Rousch) to buy and service my Ford vehicles for the last 5 plus years. I've encountered different people to work with. All have been receptive, helpful, friendly, kind, patient and respectful. I purchased a Bronco with the wonderful help of Randy who is a knowledgeable sales person to get you in the wheels you want. Then you meet Ken, he will find and hunt down the best financing ...
Great Job
Had a great buying experience here! The team was extremely helpful and patient with me through the process. They gave me the best deal out there on my bronco
Repair was completed well and quickly. We were kept informed of progress. Vehicle was completely cleaned!
We (John Archibald) drove in from out of town and they treated me with quickly and answered all my questions and concerns. I purchased a used car within three hours including test driving several trucks. Thank you for your efficiency. I would definitely recommend this Ford dealership.
Mike and Derek did an amazing job getting me into the car I wanted and I’ll definitely be back in the future. Great team and great atmosphere.
Friendly staff and good service.
Took our daughter for a new car Mike Bradley was the salesman we have had him a few times he's like a friend
I recently purchased a Ford Bronco from Roush Ford. I saw the Bronco on the dealer website and called Randy Cheadle to find out if was still available. He responded immediately and informed me it was. I was able to purchase and take home the Bronco that day and am very happy with the entire process. I had previously purchased 2 cars from Randy and was very happy with the sales process as well as the dealership. My current purchase was no exception, I don't feel any stress buying a car from Randy and Roush Ford. Everyone at the dealership ...
I recently purchased a vehicle through Roush Ford and can easily say it was the easiest and most pleasant car buying experience I've ever had. Bedell was clear and direct from the very beginning and really advocated for us along with her financing manager to help keep us within our budget. I never once felt like I was being give the runaround which has always been the case for me in the past at other dealerships. The entire staff was friendly and helpful throughout the process and truly just kept it easy. If you want to save yourself the ...
The service department is awesome. Service mans name is Travis he is very helpful and went above and beyond to try and help me. Thank you.
Went there to pick up my son.
I worked with James Cabiness to get me a new mustang. James was very pleasant, professional, and down to earth. James Was not at all like other car dealers i have worked with in the past. I would highly recommend not only roush ford but if you go there speak to James
Had a good experience with the team at roush ford. Kristian was very helpfull and didnt hassle us to buy right away. We visited Roush and and then a few other dealerships and ended up coming back. The cars were just cleaner and the deal was better at roush. We came in purchased the car and everything went quickly with no issues. I would definitely go back. Thanks to Kristian Speakman and the team at Roush!
Mike Bradley was extremely helpful with the purchase of my Mazda, I came to the dealership and Mike was off, I followed up with Abe on my test drive and purchase of my car. Abe was was very polite and courteous. Overall great experience at the dealership. Highly recommend roush ford for your next vehicle purchase . 5 stars. Thank you
Jerry at Roush Ford is one of the BEST salesmen we have ever had. Everyone there was super friendly, nice & helpful. Well worth the 9 hour drive from Alabama.
Had a great experience with Bedell Corey. Her communication was top notch through the process. She made sure all my needs were me and made the process so easy! If you need a new car, I recommend reaching out to Bedell Corey at Roush Ford.
Just bought a 2021 Ford Escape from Roush Ford and my salesman JIm Mason was very responsive and helpful. I would highly recommend anyone looking for a new vehicle to check them out. Thanks again JIm!!
I worked with Jerry Stierhoff for a couple weeks for a new Ford Explorer. We drove an hour and 40 minutes to come see it and when we arrived it was sitting out front ready to go. Once we knew we wanted the vehicle, the buying process was a breeze. We arrived at 9 AM and gone by 12:30 PM with the new vehicle. Very professional group of people! Well worth the trip!
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